Thank you for choosing POP MART New Zealand! We are committed to ensuring your order is shipped promptly and securely. Here’s everything you need to know about our shipping process.

1. Shipping Locations and Delivery Times

We ship all orders directly from Northland, New Zealand, and offer worldwide shipping.

 
• Processing Time: All orders are processed and packed within 1-2 business days after payment confirmation.

 

• Delivery Time Within New Zealand: Once shipped, orders within New Zealand typically arrive within 3-7 business days.

 

• International Delivery Time: For international orders, shipping times vary by destination. Please refer to the table below for estimates.

Estimated Delivery Times for Select Countries

Note: The total time to receive your order is the processing time (1-2 business days) plus the estimated delivery time listed in the table.

2. Shipping Partner

Our primary shipping partners are CourierPost for domestic deliveries within New Zealand and NZ Post for international shipments, ensuring reliable and timely deliveries.

3. Shipping Costs

We are pleased to offer free shipping worldwide. No matter where you are, your order will be delivered to you at no additional cost.

4. Delays and External Conditions

While we work hard to ensure timely delivery, please note that unforeseen circumstances, such as customs delays, severe weather, or natural events, may lead to delays. In such cases, please allow an additional 5-15 business days for delivery.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email so you can monitor your order’s progress.

Thank you for choosing POP MART New Zealand. We are committed to providing a seamless and worry-free shipping experience. If you have any further questions, please feel free to reach out!